1. About these Terms
These Terms of Service ("Terms") govern your access to and use of the TravelHub AI mobile application, website, and related services (together, the "Service"). The Service is provided by TravelHub Mauritius ("TravelHub", "we", "us", or "our"). By creating an account, accessing, or using the Service, you agree to these Terms and our Privacy Policy. If you do not agree, do not use the Service.
Some features may have additional terms or notices. If an additional term conflicts with these Terms, the additional term applies to that feature to the extent of the conflict.
2. Eligibility and your account
You may use the Service only if you can legally enter into a binding agreement under the laws that apply to you. If you are under the age at which you may do so, you may use the Service only with the involvement and consent of a parent or legal guardian, where required by law.
You agree to provide accurate account information and keep it reasonably up to date. You are responsible for protecting access to your account and for activity carried out through it. Notify us promptly at [email protected] if you believe your account has been accessed without permission. You must not sell, rent, share, or transfer your account, or use another person’s account without permission.
3. Free access, trials, and usage limits
The Service may offer free features, free trials, promotional access, or other no-charge access. Availability and terms may vary by feature, account, location, and offer.
Some features have usage limits, such as a limit on the number of searches or uses available within a period. The applicable limit will be shown in the Service where relevant. A free trial or limited feature may be available only once, or may be subject to other conditions displayed when offered.
We may adjust feature availability or usage limits to operate, maintain, protect, or improve the Service, subject to applicable law and any notice required by law. Unused searches, trials, or other access do not have cash value and cannot be transferred.
4. Premium access
TravelHub Premium is an optional, recurring monthly subscription purchased through Google Play. The applicable price, currency, billing period, renewal terms, and any offer conditions are shown by Google Play before you confirm a purchase. Those purchase details apply to your subscription.
Premium provides unlimited use of the features identified as Premium while your subscription is active, for normal personal purposes. This does not permit automated, fraudulent, unlawful, or otherwise abusive use of the Service. We may investigate and take appropriate action in response to such misuse, as described in these Terms.
Premium benefits and feature availability may change over time. We will provide any notice required by applicable law or Google Play policy for material changes to a paid subscription.
5. Subscription renewal, cancellation, and refunds
Your subscription renews automatically for successive monthly billing periods unless it is cancelled or otherwise ends under the terms shown by Google Play or applicable law. Google Play charges your selected payment method.
You can manage or cancel a Google Play subscription through Google Play’s subscription management settings. Cancelling generally stops future renewal; access may continue until the end of the paid period, subject to Google Play’s terms and applicable law. Cancelling through TravelHub account deletion does not cancel the Google Play subscription. You remain responsible for cancelling it through Google Play if you do not want it to renew.
Refund requests and payment processing are handled under Google Play’s processes and applicable law. TravelHub does not receive your full payment-card number. Nothing in these Terms limits a refund or other right that cannot lawfully be limited.
A Google Play subscription may be associated with the TravelHub account used for the purchase. Deleting that TravelHub account does not transfer the subscription or remaining paid time to another TravelHub account. Deletion may end access to the deleted account while Google Play billing continues until the subscription is cancelled or expires.
6. Promotions and support reports
We may offer promotional access or benefits, including temporary Premium access or usage-limit resets. Unless a promotion says otherwise, it is discretionary, subject to its stated conditions, non-transferable, and has no cash value.
You may submit a problem report through the Service. Reports we can verify and act on may qualify for a usage-limit reset or temporary Premium access, as described in the report form. A reward is not guaranteed. We decide whether a report is verifiable and actionable, what reward may apply, and when it is applied. We may reject duplicate, incomplete, misleading, abusive, or otherwise ineligible reports.
7. Acceptable use
You may use the Service for lawful personal travel-planning and related purposes. You agree not to:
- break the law or infringe another person’s rights;
- use the Service to harm, threaten, exploit, harass, defraud, impersonate, or deceive anyone;
- upload or transmit unlawful, malicious, infringing, or harmful content;
- interfere with or disrupt the Service, its security, or another user’s access;
- use bots, scraping, or other automated means to access or collect from the Service, except where we expressly permit it;
- bypass usage limits, access controls, subscription requirements, or security measures;
- attempt to access non-public systems, accounts, or data; or
- resell, commercially exploit, or misuse the Service or third-party services accessed through it.
Our in-app Usage Policies, where available, form part of these Terms. We may investigate suspected violations and take proportionate action, including suspending access or closing an account as described in these Terms.
8. Travel information, AI outputs, and third-party services
The Service may provide travel suggestions, search results, summaries, translations, estimates, or other information generated or obtained from automated systems and third-party sources. Such information may be incomplete, inaccurate, out of date, unavailable, or unsuitable for your circumstances.
Use the Service as a planning aid, not as a substitute for checking important details with official authorities, transport operators, accommodation providers, businesses, or other relevant sources. Verify current prices, opening hours, availability, entry requirements, visa and health requirements, safety information, and other time-sensitive details before relying on them.
The Service is not an emergency service and does not provide professional medical, legal, financial, immigration, or safety advice. Do not rely on it for emergencies or decisions where an error could reasonably cause serious harm.
Third-party maps, listings, links, bookings, products, and services may be subject to separate terms and privacy practices. Unless a specific flow expressly says otherwise, TravelHub does not operate or control those third parties and is not a party to transactions between you and them. You are responsible for reviewing their terms and confirming details directly with them.
9. Your content
You retain any rights you have in content you submit to the Service. You are responsible for ensuring that you have the rights and permissions needed to submit it and that it does not violate another person’s rights or applicable law.
You grant TravelHub a limited, non-exclusive, worldwide, royalty-free licence to host, store, process, transmit, and display your submitted content only as reasonably needed to provide, operate, support, secure, and maintain the Service and the features you request. This licence ends when the content is deleted, except where temporary copies or retention are reasonably needed for security, backup, dispute resolution, or legal compliance, as described in the Privacy Policy.
10. TravelHub’s intellectual property
The Service, including its software, design, branding, text, and other materials, is owned by TravelHub or its licensors and is protected by applicable intellectual-property laws.
We grant you a personal, limited, non-exclusive, non-transferable, revocable licence to use the Service for its intended purposes in accordance with these Terms. No other rights are granted. You may not copy, modify, distribute, sell, lease, or create derivative works from the Service except where applicable law permits or we have given written permission.
11. Availability and changes to the Service
We may update, change, suspend, or discontinue all or part of the Service. We do not guarantee that the Service or any particular feature will always be available, uninterrupted, compatible with every device, or free from errors.
We may take reasonable steps to maintain or protect the Service, address technical issues, comply with law, or respond to suspected misuse. Where required by law, we will provide notice or other remedies.
12. Privacy and account deletion
Our Privacy Policy explains how we collect, use, disclose, retain, and protect personal information.
You may request deletion of your TravelHub account using the in-app account-deletion process or by contacting us. Account deletion removes the account and associated data as described in the Privacy Policy, subject to information we may retain where needed for legal obligations, security, billing integrity, dispute resolution, or fraud prevention.
Deleting your TravelHub account does not cancel a Google Play subscription. You must manage or cancel that subscription through Google Play to stop future renewals. Deletion may also end Premium access associated with the deleted TravelHub account.
13. Suspension and termination
You may stop using the Service at any time. We may suspend or terminate access if we reasonably believe that you have materially or repeatedly breached these Terms, created a security or legal risk, misused the Service, or if we are required to do so by law or a service provider.
Where appropriate and reasonably practicable, we may give you notice and an opportunity to address the issue. We may act without prior notice where necessary to protect users, the Service, or our legal rights. Suspension or termination does not remove rights or obligations that accrued before it took effect.
14. Disclaimers and liability
To the maximum extent permitted by applicable law, the Service is provided on an “as available” basis. We do not warrant that it will always be accurate, uninterrupted, secure, available, or suitable for a particular purpose.
To the maximum extent permitted by law, TravelHub is not liable for indirect or consequential loss, loss of profits, loss of data, missed travel, booking issues, or loss arising from reliance on third-party information or services. Nothing in these Terms excludes or limits liability, guarantees, remedies, or consumer rights that cannot lawfully be excluded or limited.
Where liability cannot be excluded but may lawfully be limited, it is limited to the extent permitted by applicable law.
15. Responsibility for claims arising from misuse
To the extent permitted by law, you are responsible for claims, losses, and reasonable costs arising from your unlawful use of the Service, your submitted content, or your material breach of these Terms. This section does not apply to the extent a claim or loss was caused by TravelHub’s own breach of law or other conduct for which liability cannot lawfully be shifted to you.
16. Changes to these Terms
We may revise these Terms to reflect changes to the Service, our practices, or applicable law. We will update the effective date above and provide notice of material changes through the Service or another reasonable method where required.
Changes apply from their stated effective date. If you do not agree to a material change, stop using the Service and, if applicable, cancel your subscription through Google Play before its next renewal. Continued use after the effective date means you accept the revised Terms, to the extent permitted by law.
17. Governing law and disputes
These Terms are governed by the laws of Mauritius. The courts of Mauritius have jurisdiction, subject to any mandatory rights you may have to bring a claim in another forum or to rely on consumer-protection laws that cannot be waived.
18. General
If a court finds any part of these Terms unenforceable, the remaining provisions continue to apply to the extent permitted by law. If we do not enforce a provision, that does not waive our right to enforce it later.
These Terms, together with the Privacy Policy, Usage Policies, and any applicable feature or purchase terms, form the agreement between you and TravelHub concerning the Service. They do not remove any rights you have under mandatory law.
19. Contact
TravelHub Mauritius
Suite 14B, Avenue Berthaud
Quatre Bornes, Mauritius Island
Business Number: C15130827
Email: [email protected]