1. About this policy
TravelHub Mauritius (“TravelHub”, “we”, “us”) provides a travel companion through the TravelHub AI mobile application and related services. This Privacy Policy explains what information we handle, how we use and share it, where it may be stored, and the choices available to you.
For privacy questions or requests, contact [email protected].
2. Information we handle
Depending on how you use TravelHub, we may handle:
- Account information received through Google Sign-In, such as your name, email address, profile image, and account identifier.
- Travel information you provide, such as destinations, travel dates or periods, budget, travel style, and preferences.
- Content you submit, such as prompts, messages, search terms, saved trips, documents, images, and screenshots.
- Location information when you choose a location-based option or provide a place for a search. Where available, you can enter a place manually instead.
- Service and security information, such as app and device details, timestamps, feature usage, subscription status, errors, and security signals used to operate and protect the service.
- Optional analytics information, only if you allow Usage Analytics: a Google-generated app-instance identifier, feature screens opened, timestamps, app and device details, and approximate region information.
- Analytics choice record, linked to your account: whether you accepted or declined optional Usage Analytics, the time of your choice, and the notice version shown.
- Advertising and consent information, such as advertising identifiers, ad interactions, and choices made through advertising privacy controls, where applicable.
- Support information, including messages and attachments you send to us.
- Purchase information, such as subscription status and purchase references needed to verify access. Google Play handles payment details; we do not receive your full payment card number.
Please avoid including personal or sensitive information in a request unless it is needed for the service you are using.
3. How we use information
We use information to provide the travel searches, AI responses, and other services you request; create and secure your account; save information you choose to keep; respond to support requests and problem reports; verify subscriptions and apply usage limits; provide, measure, and manage advertising where applicable and permitted by your choices; understand service reliability and diagnose errors; measure feature use through optional Analytics only when you allow it; record and honor your Analytics choice; protect the service from misuse; and meet legal obligations or respond to valid legal requests.
We process account identifiers, subscription status, purchase verification references, and usage records to provide or restore account access, apply applicable usage limits, protect the service from misuse, and respond to support requests. Google Play processes payments and manages subscriptions; TravelHub does not receive your full payment card number.
Where the GDPR applies, we rely on performing our contract with you to provide requested account and app functions; your consent for optional Usage Analytics and advertising uses that require consent; our legitimate interests in service security, abuse prevention, and operational diagnostics where those interests are not overridden by your rights; and compliance with legal obligations where applicable.
4. AI, maps, images, and other service providers
TravelHub uses third-party providers to support its services. These may include OpenAI, Anthropic (Claude), Perplexity, Google Maps and related Google services, Google Analytics for Firebase when Usage Analytics is enabled, and Unsplash. Google services also support sign-in, hosting, storage, security, and subscription verification. Google Play processes purchases. Where advertising is enabled, Google AdMob may process information under the app’s advertising and privacy settings.
Information sent to a provider depends on what you ask the app to do. It may include relevant request text and travel context, such as a destination, dates, budget, preferences, or location-related search terms. If you submit an image, document, or other content for processing, relevant content from that submission may also be transmitted to TravelHub and providers needed to fulfil your request.
We use providers to provide or support the services requested and do not sell personal information. Providers may process information under their own privacy policies and applicable service terms. We do not control a provider’s independent practices.
We may disclose information when required by law or valid legal process, to protect rights and safety, investigate abuse, enforce our terms, or support a merger, acquisition, financing, or transfer of assets.
5. Advertising, consent, and service measurement
Free users may see advertisements. Where required, the app uses Google’s consent tools to present advertising choices and determine whether an ad request may be made. Depending on your choices, device settings, and applicable requirements, Google AdMob may process advertising identifiers, ad interactions, consent signals, and related technical information to provide, limit, measure, and protect advertising.
Optional Usage Analytics. Google Analytics for Firebase records feature screens opened and related app activity only after you choose to allow it. Analytics may process a Google-generated app-instance identifier, feature screen names, timestamps, app lifecycle events, app and device details, and approximate region information. TravelHub does not add your account ID, search text, destination, travel plan, or AI prompt to these feature events, and the Analytics SDK is configured not to collect the Android Advertising ID. Analytics is optional and is not required to use TravelHub. You can turn it off at any time under Profile > Usage Analytics; this stops future analytics collection, while events already collected remain subject to the retention period described below. We store whether you accepted or declined and the time and notice version of your choice in your account profile so we can honor and document that choice; this account record is not sent to Google Analytics. We rely on your consent for this optional analytics processing.
TravelHub also uses operational records, such as feature quota counts, timestamps, and security or error information, to provide requested services, apply limits, diagnose problems, and protect the service. These operational records are distinct from the optional feature-screen visit reports described above.
6. Device storage and cloud services
TravelHub processes and stores some information on your device and some through cloud services and service providers. Device storage may include cached results, temporary files, and documents you choose to use or save. Cloud storage may include account information and travel data you choose to save. What is stored, and how long it is kept, depends on how you use the app.
A file may be stored on your device and also transmitted when you choose to submit it to an online service for processing. Some files or results may remain only on your device and may not be uploaded to TravelHub.
Deleting your account clears associated local data on the device used for deletion. Files stored only on another device may need to be removed from that device separately.
7. International processing
TravelHub and its providers, including Google Analytics for Firebase when enabled, may process information in countries other than Mauritius or the country where you are located. The privacy and data protection laws in those countries may differ from those in your country. We use service providers and safeguards appropriate to the services being provided.
8. Retention and account deletion
We keep information for as long as reasonably needed to provide the service, maintain your account, protect the service, meet legal obligations, resolve disputes, and prevent fraud or abuse.
Before enabling optional Usage Analytics for users, TravelHub will set Google Analytics user- and event-level data retention to two months. Aggregated reports may remain available longer under Google Analytics settings. The retention setting applies to user- and event-level data used in explorations; it does not delete standard aggregated reports.
You can request account deletion from the Profile screen in the app. If you cannot access the app, email [email protected] from the email address associated with your account. Deletion removes your profile and associated saved cloud data and clears local documents and saved search caches on the device used for deletion. Documents stored only on another device may need to be deleted from that device separately.
Deleting a TravelHub account does not cancel a Google Play subscription. Manage or cancel the subscription through Google Play to stop future renewals. We may retain limited subscription ownership or account-deletion information while needed to protect billing integrity. We may also retain information where needed for legal obligations, security, dispute resolution, or fraud prevention.
9. Your choices and rights
You can choose what information to submit. Where available, you can enter a place manually instead of using device location. You can allow or turn off optional Usage Analytics at any time under Profile > Usage Analytics. This choice is separate from advertising consent. You can also review or change advertising privacy choices through the app’s advertising privacy controls.
You may request access to, correction of, or deletion of your personal information, ask for a copy, object to or ask us to restrict certain processing, subject to applicable law. You may withdraw analytics consent at any time under Profile > Usage Analytics; withdrawal does not affect processing carried out before withdrawal. We may ask you to verify your identity before acting on a request. Some information may need to be retained for legal, security, billing, or dispute-related reasons.
You may also lodge a complaint with your competent data protection supervisory authority and with the Mauritius Data Protection Office.
10. Security
We use technical and organisational measures designed to protect information, including access controls, authentication, and encrypted connections. No online service can guarantee absolute security. Please protect your device and sign-in credentials.
11. Children
TravelHub is not intended for children who cannot lawfully use the service without any consent required by applicable law. If you believe a child has provided personal information improperly, contact us so we can review the matter.
12. Third-party services and links
TravelHub may display information or links from third parties, including maps, places, images, travel information, and external services. Those third parties may have their own privacy policies, terms, content, and practices. We do not control their independent services.
13. Changes to this policy
We may update this Privacy Policy when our services, data practices, or legal obligations change. We will update the effective date and provide reasonable notice of material changes through the app or website.
14. Contact
TravelHub Mauritius
14B, Avenue Berthaud
Quatre Bornes, Mauritius Island
Email: [email protected]